Accessibility Help & Feedback

If you find any difficulty in accessing the content on our website, you can request it be made available in an alternative format for your accessibility needs.

To request information in an alternate format, please contact us.

Make sure to include the best way to contact you for providing assistance, and please specify which online content you are trying to access, what accessibility barriers you are encountering, and what alternate format you are requesting.

All alternate format requests will be responded to promptly and alternate accessible content will be provided in a timely manner.

You may also provide anonymous accessibility feedback or a formal complaint. We aim to respond within 2 business days, and to propose a solution within 10 business days.

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Commitment to Accessibility for All Users

AskAnAdventistFriend.com is committed to providing equal access and opportunities to all who visit our site, ensuring that those with a disability have the same opportunity to access the same information as a person without a disability, and in an equally effective manner.

We recognize the need for accessible compatibility with adaptive and/or rehabilitative devices and assistive technologies. We will do everything possible to be accessible to those with disabilities, in accordance with applicable state and federal regulations.

Measures to Support Accessibility

AskAnAdventistFriend.com takes the following measures to ensure accessibility:

  • An on-staff web accessibility expert.
  • Training and support for staff involved with web accessibility compliance.
  • Include accessibility as part of the website development review.
  • Include accessibility as part of content quality control.

Conformance and Assessment

We use the following Minimum Web Accessibility Standards (MWAS) as a guideline for media marketing, web development, SEO standards, and content creation on how to help ensure accessibility. Guidelines are based on the applicable state and federal regulations, including, but not limited to:

  • Title III of the Americans with Disabilities Act (ADA) of 1990, as amended

We use the revised 508 Standards Refresh, which references the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 Level A & AA success criteria as a minimum conformance requirement. However, we also consider the updated WCAG 2.1 2.2, which addresses the most current technologies on the web and the Web Accessibility Initiative – Accessible Rich Internet Applications Suite (WAI-ARIA).

Our approach to assessing the accessibility of AskAnAdventistFriend.com includes the following:

  • Self-evaluation: The content was evaluated by our web accessibility expert and/or the developer of the content.
  • Manual functional accessibility testing, periodic audits: Using Narrator, keyboard navigation, keyboard tab stops, user experience testing, code inspection, accessibility insights for web manual assessment.
  • Semi to fully automated content and website code testing, periodic audits: Using code validation scanners, such as Deque Axe Chrome browser extension, Accessibility Insights for web Chrome browser extension Fast Pass Checker, Lighthouse Chrome browser extension.
  • Sitewide or major site updates reviewed: Technical specification review for compatibility with the latest versions of Safari, Chrome, Firefox, Microsoft Edge, as well as assistive technology.
    • Screen readers such as Narrator on Microsoft Windows
    • Motor-based assistive technology, such as manual keyboard-only navigation
    • Screen magnification, high contrast, etc., and other assistive software features, such as found in the Ease of Access Center on Microsoft Windows

Limitations and Alternatives

Despite our best efforts to ensure the accessibility of AskAnAdventistFriend.com, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for AskAnAdventistFriend.com:

  1. Links on our website to 3rd-party websites: 3rd-party websites that are not accessible, because we cannot ensure the quality of 3rd-party websites. When possible, we try to link to only quality 3rd-party websites. Please use the contact us webpage if you encounter an issue; we can remove the 3rd-party content, and if possible, find an accessible alternative.
  2. Embedded 3rd-party content on our website: 3rd-party content, such as PDFs, videos, etc., that is not accessible because we cannot ensure the quality of 3rd-party content. When possible, we try to link to or include only quality 3rd-party content. Please use the contact us webpage if you encounter an issue; we can remove the 3rd-party content, and if possible, find an accessible alternative.
  3. Content created by AskAnAdventistFriend is archived or legacy content that is no longer updated but remains available for reference. Please use the contact us webpage if you encounter an issue, and we can help provide a plain text version of the content.

 

Accessibility statement last updated: July 2, 2025
Date of last website review: July 2, 2025